General Terms and Conditions (AGB)
General Terms and Conditions of Oriyon Naturals e.K.
1. Scope and Applicability
These Terms and Conditions (“Terms”) apply to all business transactions between Oriyon Naturals e.K. (hereinafter referred to as the “Supplier”) and clients within the European Union (hereinafter referred to as the “Customer”). By placing an order or entering into a contract, the Customer accepts these Terms. Any deviations from these Terms must be agreed upon in writing.
2. Products and Services
Oriyon Naturals e.K. markets and supplies products such as spice extracts, essential oils, oleoresins, and natural colors sourced from our manufacturers in India. We act solely as a supplier and distributor within Europe.
3. Contract Conclusion
All offers are non-binding and subject to availability. A contract is considered concluded once we confirm the Customer’s order in writing (e.g., via email or contract agreement) or upon delivery of goods. Amendments or additional agreements are valid only if confirmed in writing.
4. Prices and Payment Terms
Prices will be provided upon request and are subject to change based on market fluctuations, exchange rates, and shipping costs. All invoices are payable within [30 days or as agreed] of the invoice date, without deductions, unless otherwise agreed in writing.
5. Delivery
Delivery terms and timelines will be agreed upon per order. Goods will be shipped directly from our suppliers in India to the customer’s specified address. While we make every effort to ensure timely delivery, we are not liable for delays caused by customs procedures, transportation issues, or unforeseen events beyond our control (force majeure).
6. Retention of Title
The supplied goods remain the property of Oriyon Naturals e.K. until full payment is received. In cases of overdue payment, we reserve the right to reclaim the goods.
7. Quality and Liability
We strive to ensure that all products meet the required quality standards. If the Customer finds any defects, they must notify us within [14 days] of receipt of the goods. Our liability for defects is limited to replacement or repair of the goods. We are not responsible for any indirect or consequential damages, except in cases of gross negligence or intentional misconduct as required by German law.
8. Compliance and Use of Products
The Customer is responsible for ensuring that the products are used in compliance with all applicable laws and regulations within their country. Oriyon Naturals is not liable for any misuse of the products supplied.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive business information obtained during the course of the business relationship, unless required by law or unless permission to disclose is granted by the other party.
10. Data Protection
We handle all customer data in compliance with the General Data Protection Regulation (GDPR). Any personal data shared by the Customer will be processed solely for business purposes. Our full Privacy Policy is available upon request.
11. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Federal Republic of Germany. The place of jurisdiction for any disputes arising from this contract is Mainz, Germany, unless otherwise required by law.
12. Modifications to Terms
Oriyon Naturals reserves the right to modify these Terms at any time. Any changes will be communicated in writing and apply to future transactions only.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.